Public sector organisations continue to face significant challenges as they transform the way they work in order to improve services, raise productivity and create flexibility. Managers have to satisfy many stakeholders including government, elected members, employees, taxpayers, "customers", interest groups and the press. Given the unprecedented levels of investment in public services, achievement of performance targets and greater value for money are under constant scrutiny. It requires transformed processes, new technology and effective internal change as well as new behaviours on the part of the "customer".
Metaskil has been helping its clients to tackle these challenges. Our Benefits Delivery Management approach helps Public sector organisations to achieve their performance goals from transformed administrative processes, improved procurement, new service delivery and e-Government channels. Our Customer Journeys approach provides a unique insight into ways of improving services for "customers" while providing the blueprint for delivering services at the lowest cost.
European Regional Development Funds are distributed through the DCLG to less advantaged areas throughout England for agreed projects. The TESA Project was conceived to transform the way the European Regional Development Fund is managed by England's nine Government Offices and Central Government by introducing a new web-based system and a set of streamlined business processes. It also makes more effective use of DCLG information resources through the provision of dedicated ERDF and State Aid websites.
Metaskil was engaged by DCLG as its project delivery partner to establish the business case, set out requirements and specifications, run the procurement for the system development, manage the third-part developer and implement the system into the regional Government Offices.
